Terms of Service

Last updated 25 September 2026

These terms cover your use of COME TOGETHER, at cometogether.lol. By buying a ticket, running an event, or using the site at all, you agree to them.

Who you are dealing with

COME TOGETHER is a ticketing platform. We are not the promoter of the events sold here.

When you buy a ticket, you are buying from the organizer of that event, not from us. They set the price, decide what the ticket admits you to, run the event, and are responsible for it. Payment goes to the organizer's own account and we take a fee for providing the platform.

That distinction matters most when something goes wrong: questions about an event, an entry problem or what was promised on the night are between you and the organizer. We will help where we can and we can pass a message on.

Refunds are the exception. Our refund standard is the same on every event, and cancellations and postponements are covered by it whoever is running the night.

Buying a ticket

Your ticket is a licence to attend, not property. It admits one person, once, to the event it names, subject to the organizer's conditions and the venue's.

We take payment when you buy. Prices are shown in US dollars and include our fee and card processing — what you see on the button is what your card is charged.

Your ticket is delivered by email and lives in your account. Do not share the barcode: whoever presents it first is admitted, and we cannot tell an honest guest from someone who was sent a screenshot.

All sales are final. See Refunds, which is part of these terms.

Entry is at the organizer's and venue's discretion. They may refuse entry, or remove you, for reasons including age, identification, intoxication, conduct, or capacity. A ticket does not guarantee entry if you cannot meet the conditions the event advertised.

Age limits are real. Where an event states a minimum age, bring identification. A ticket bought for an event you are not old enough to attend is not refundable for that reason.

Transfers and resale

You may send a ticket to somebody else through your account, where the organizer allows it. The ticket becomes theirs and stops working for you.

Do not resell above face value unless the organizer says you may. Tickets found to have been touted may be cancelled without a refund.

If the event changes

A postponement is not a cancellation. Your ticket stays valid for the new date, at the new venue if that changed too. If you cannot make it, you are entitled to a full refund — see Refunds. This is our standard and it is not the organizer's decision.

If the event is cancelled, every ticket is refunded in full, automatically. You do not need to ask. Our fee and the card processing fee are not returned to the organizer, but they come out of the price rather than being added to it, so you are refunded the whole amount you paid.

An event cannot be cancelled once it has started, or once anybody has been scanned in at the door. By then the night has been delivered to the people who attended.

Line-ups, times and venues can change. A change of support act, set time or room is not usually grounds for a refund.

Your account

Keep your password and your email account secure. You are responsible for what happens through your account. Tell us at once if you think somebody else is using it.

Do not: use the site to break the law; sell tickets to something you are not entitled to sell; scrape, overload or probe the site; attempt to use somebody else's ticket; or misrepresent who you are.

We may suspend or close an account that does any of these, and cancel tickets bought with it.

For organizers

If you run events here, you also agree that:

• You are the seller. You are the merchant of record for your sales. You are responsible for the event, for what you promise on your event page, and for any tax you owe.
• Refunds run to our published standard, at Refunds, which is the same for every event on the platform. You do not write your own refund policy and cannot make that standard stricter. You may always refund more generously than it requires.
• You will honour your published policies, including where the law requires it.
• Cancelling your event refunds every ticket in full. That is what the action does, and it is not optional.
• You will refund a ticket holder who cannot make a postponed date, promptly and without argument.
• Our fee is earned when a sale completes and is not returned on a refund or a chargeback.
• Fee credit is a gift, not money. If we have offered your organization fee credit, then when an event of yours is over, a share of the COME TOGETHER fees it paid comes back as credit, which you claim by closing the event out. We offer it at our discretion and at a rate agreed with you. Credit reduces the COME TOGETHER fee on your organization's later sales automatically. It never covers card processing fees, has no cash value, cannot be transferred or exchanged, belongs to your organization rather than to any person, and expires three months after the event that earned it ended. It ends if your organization closes. We may change or withdraw the offer for events created in future; events already set up, and credit already earned, keep their terms.
• You keep the money and the liability. Chargebacks, disputes and losses on your sales come out of your account, not ours.
• You may not sell anything unlawful, and you may not use the platform for anything we reasonably consider harmful or fraudulent.

Full detail of how the tools work is in the Organizer Handbook.

Chargebacks

If you dispute a charge with your bank instead of asking for a refund, the ticket stops working immediately and you will not be admitted. Ask the organizer first: a refund they agree to is faster than a dispute, and a dispute you lose leaves you with neither the money nor the ticket.

Our responsibility

We provide the platform as it is. We work to keep it available and accurate, but we do not promise that it will never be unavailable, or that an event page is free of mistakes made by the organizer who wrote it.

To the extent the law allows, our liability to you is limited to the fees we received on your transaction. We are not liable for the event itself, for anything that happens at a venue, or for an organizer's conduct.

Nothing here limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud. Some jurisdictions do not allow certain limitations, in which case the limitation applies only as far as it is permitted.

Privacy

We keep the details needed to sell and deliver a ticket: your name, email address, an optional phone number, and what you bought. The organizer of an event you buy from receives the details they need to run it and admit you.

Marketing is separate: the box at checkout is ticked by default for email from that organizer, you can untick it, agreeing to hear from one organizer is not agreeing to hear from anybody else, and every marketing message has a way out.

We count where visits to an event page came from — the site that linked to it, or a tag the organizer put in their own link — as daily totals per event. If you don't buy anything, nothing is kept about you: no record of your visit, no identifier, no tracking cookie. If you do buy, your order records which of those counts you arrived in, so the organizer can see what their posts did.

Accounts and following. You never need an account to buy a ticket. If you make one, it holds your tickets and the things you have chosen to do with it.

Following an organizer is one of those things. It records that you follow them, so we can email you when they announce a night — and nothing else. It is not permission for that organizer to market at you; that is separate, asked for separately, and following does not grant it. You can stop following, or keep following and stop the emails, at any time from your account, and every one of those emails links to that page.

Where you are going is private. We do not show other people what you have bought or where you are going. If we ever add a way to share that with people you have connected to, it will be off until you turn it on, for each event separately, and visible only to people you have both agreed to connect with.

You can clear your profile and every connection it holds from your account, at any time, without closing the account or affecting the tickets you hold.

Changes

We may change these terms. The date at the top says when they last changed, and the terms that apply to a purchase are the ones published when you bought.

Contact

Questions about these terms: hello@cometogether.lol

Questions about a specific event, including refunds: contact that event's organizer, whose details are on the event page.