17 — Exports and reporting
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What it is
Download your event's orders as a spreadsheet, for accounts, a door list, or your own records. Find it on your event's Orders page: Export Order Items → Excel.
What's in it
One row per ticket, not per order, so a four-ticket order is four lines:
- The ticket's reference (like
ORD-2026-00142-2), attendee name and email - Ticket type, price and status
- Whether it's checked in, and when
- Any upgrades on the ticket
- The order number, when it was placed, and the buyer's name and email
- Buyer Email Marketing: whether that buyer agreed to hear from you about future events (see Marketing permission)
Refunded and cancelled tickets are listed with their status, so your door staff recognise anyone who turns up with one. Tickets that were transferred appear once, under the person who holds them now.
QR codes are never included. A code gets someone in, and exported files get forwarded.
Opening it
The file is a CSV, which opens in Excel, Google Sheets or Numbers. Sort and filter it there, or print it for the door. It always downloads straight away, however large your event.
Snapshots
An export is a snapshot of the moment you download it. While your event is still selling, the Orders page reminds you the figures will change. Re-export after the event for a final record, and again if you refund anyone later.
Who can export and see money
| Owner, Admin, Manager | Marketing | Box Office, Viewer | |
|---|---|---|---|
| See the Orders page | ✓ | ✓ | ✓ |
| Download exports | ✓ | ✓ | |
| See revenue and fees | ✓ |
Box Office and Viewers can look up orders to help people, but they don't see your takings or download the buyer list.
Good to know
Keep exports safe. They contain every buyer's name and email. Delete old copies you no longer need, and share them only with people who should have them.
Names are shown as typed. If a buyer's name starts with a symbol like =, your
spreadsheet shows a leading apostrophe. That stops it being treated as a formula.
Event Analytics shows your sales over time, event by event. See Sales and analytics.